Shipping Policy

Processing time

At Luffas we do everything we can to process your order as quickly and carefully as possible.
Once we receive and confirm your order, it will be processed and prepared for shipment within 2-3 days .

Orders placed on weekends or holidays will be processed the next business day.

Delivery time

After processing, the average delivery time is 3 to 6 working days .
This delivery time is an indication and may vary depending on the destination and external factors at the carrier.

We will always keep you informed as soon as your order has been shipped.

Possible delays

While we strive for fast and reliable delivery, delays may occur in exceptional circumstances. These include:

·       Unforeseen busy times at the carrier

·       Holidays or peak periods

·       External circumstances beyond our control

If there is a delay, we will do our utmost to keep it to a minimum and inform you in a timely manner.

Shipping service

For shipping we use DHL and PostNL , a reliable and reputable shipping partner.
Once your order has been shipped, you will receive a track & trace code so you can easily track your package.

Postage costs

Free shipping on all orders
We believe that hygiene and self-care should be accessible to everyone. That's why we cover all shipping costs.

Customer service

Do you have questions about your order or shipping? Our customer service team is ready to assist you.

📩 Feel free to contact us via the contact page.

Thank you for your trust in Luffas.
We do everything we can to have your order delivered to you quickly, carefully and with attention.